Cue Designer Pro support
Get back to designing.
Find help with your account, activation, renewals, and purchased packs.
Account access
Use Member Login to open Cue Designer Pro Hub, then select Open my account. Sign in with the email associated with your Cue Designer Pro account. Never share your password or full license key in a public chat.
How do I activate Cue Designer Pro?
Complete your trial registration or purchase through Cue Designer Pro Hub. Check your email for your individual license key and activation instructions. Install the Windows software, connect to the internet, and enter your key in Cue Designer Pro.
Each license is for one computer. The 14-day trial starts at activation; the seven-day pass starts at purchase.
I cannot find my license email.
Check your inbox and spam or junk folder for the email address used to register or purchase. Confirm that registration or checkout completed. If the message is still missing, contact support with your name, account email, and order reference. Do not purchase another license just to recover an email.
My key is not activating.
Confirm that you are online and entering the key from your activation email. Seven-day and quarterly licenses require Cue Designer Pro version 1.0.45 or later. If the issue continues, send support your software version, Windows version, and the exact error message or a screenshot. Contact support before moving a one-computer license to another PC.
Renewals and offline access
Monthly, quarterly, and yearly subscriptions renew at their selected billing interval until canceled. Internet access is required for renewal. The seven-day pass does not automatically renew. The full version provides permanent use of the purchased version and works offline after activation. Future major-version upgrades may have separate eligibility requirements.
Subscription or cancellation help
Open your account in Cue Designer Pro Hub to manage your subscription. If you need help with billing or cannot find the subscription controls, contact support with your account email and order reference.
How do I install a purchased asset pack?
Purchase the pack using the same account as your software license. In Cue Designer Pro, open My Purchased Asset Packs and refresh your purchases while online. Install your pack, then close and reopen the program. If a pack is missing, check which account was used and contact support with your order reference.
Still need help?
Email cuedesignerpro@gmail.com. Include your account email, software version, and a brief description of the issue. For an error, include its exact wording or a screenshot. Do not send your password.